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13 Mar 2020

Full-Time Assistant Manager, Member & Employer Services

Georgia Department of Community Health – Posted by DCHHR Anywhere

Job Description


Please visit the DCH jobsite link to review the job posting and apply:

Applicants who do not apply using the dchjobs link provided above will NOT be considered.

Salary: $58,000.00 – $63,000.00 Annually

Pay Grade: M

The Georgia Department of Community Health (DCH) is one of Georgia’s four health agencies serving the state’s growing population of almost 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP), Office of Health Planning, and includes Healthcare Facility Regulation (HFRD) impacting one in four Georgians.  Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state’s most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s four program divisions. DCH employees are based in Atlanta, Cordele and across the state.

DCH is currently seeking a qualified Assistant Manager of SHBP Member & Employer Services for the Eligibility & Benefits Administration (EBA) Unit within the State Health Benefit Plans (SHBP) Division.  The SHBP Division, serves as the state’s administrator of health insurance coverage for State employees, Teachers, Public School employees, Retirees, and Former Employees, and Covered Dependents.  Pursuant to 29 U.S.C § 1003(b), SHBP is a non-federal governmental self-insured plan, which is exempt from the Employee Retirement Income Security Act (ERISA).  The EBA unit is responsible for the day-to-day operations of approximately 660,000 members and their dependents, and over 500 employing entities served.  The position is based in downtown Atlanta, GA (Fulton County).

 Job Responsibilities:
Under general supervision of the Member Services Manager, assists with management, orientation, training, and/or providing task guidance to Member Services and Employer Services Supervisors (approximately 2 to 4) in SHBP’s Eligibility and Benefits Administration (EBA) Unit.  Performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making. Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of Member Services and Employer Services operations. Exercises independent judgment.  Assists both the Member Services Manager and Employer Services Manager by partnering with other internal Units and Eligibility Vendor to address business issues and escalations. Assists both the Member Services Manager and Employer Services Manager by providing high level support for various projects, contracts, specialized functions, and/or the implementation of policies, processes and procedures.

This position reports directly to the Member Services Manager, and secondarily reports to the Employer Services Manager.


  1. Acts as a Subject Matter Expert (SME) for Eligibility and Benefits Administration Unit (EBA) and the SHBP Eligibility Vendor.
  2. Researches and reviews escalated member and employer issues and concerns and provides resolution to SHBP leadership and DCH leadership, as applicable.
  3. Liaison to Program Manager and/or Project Manager for continued improvement of Member Services and Employer Services processes.
  4. Develops program materials for internal and external staff and members.
  5. Training and education to members, employers and external parties.
  6. Collects, complies, and analyzes programmatic and operational data; prepares reports and makes recommendations or determinations based on analysis.
  7. Documents underlying trends, irregularities and possible causes for changes in data.
  8. Assist both Member Services Manager and Employer Services Manager with oversight and staff development of Member Services and Employer Services Supervisors and Specialists.
  9. Monitor business processes/procedures adherence.
  10. Any other professional duties as assigned
Minimum Qualifications:
Bachelor’s degree in a related field from an accredited college or university AND Two years of experience managing professional level staff
Six years of related professional experience AND Two years managing professional level staff.

Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Key Skills & Qualifications:

  1. At least 3 years of professional experience in a healthcare management, healthcare benefits or benefits operations setting
  2. Demonstrated leadership ability
  3. Knowledge and experience in health benefits and health insurance plans
  4. Knowledge and experience in medical insurance eligibility
  5. Knowledge and experience in benefits administration
  6. Ability to develop, implement and review policies and procedures
  7. Exceptional verbal communication and writing skills.
  8. Ability to communicate effectively with constituents and internal and external executive level professionals.
  9. Ability to assist with escalated, time-sensitive, escalated issues and to successfully execute job responsibilities, which may occasionally result in work outside of normal business hours.

Key Competencies:

  1. Leadership – Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
  2. Manages and Organizes Information – Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods
  3. Strategic Planning and Evaluating – Determines objectives, sets priorities, and determines potential threats or opportunities; determines long-term goals and implements strategies consistent with long-term interests of the organization in a global economy; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
  4. Knowledge-Professional – Possesses a designated level of professional skill and/or knowledge in Health Insurance Plans, Insurance Eligibility and/or Benefits Administration; Knowledge of procedures to ensure delivery of services; enforce policies and oversee the compliance to policies; keeps current with developments and trends in area(s) of expertise.
  5. Problem Solving – Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; able to respond to a diverse set of issues using critical thinking to determine the impacts of their decisions.
  6. Data Analysis – Recognizes trends in data to plan future projects and monitors the daily operations; conducts simple analysis using spreadsheets and accurately interpret & communicate results.
  7. Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences
Additional Information:
EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED.  APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED.  Current Georgia state government employees will be subject to State personnel board (SPB)  rule provisions.  The position may be filled at a lower or higher position level.

This position is unclassified and employment is at-will.
Candidates for this position are subject to a background history and reference check.



Please visit the DCH jobsite link to review the job posting and apply:

Applicants who do not apply using the dchjobs link provided above will NOT be considered.

Job Categories: Management jobs. Job Types: Full-Time.

Job expires in 20 days.

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