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24 Sep 2022

Full-Time Customer Analytics and Intelligence Leader – Consumer Insights

UNC Health – Posted by cconrad060 Anywhere

Job Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The Customer Analytics and Intelligence Leader delivers advanced-level analyses and insights that enhance organizational decision-making with a high degree of impact. The CAI is a senior-level analytics professional who leads innovative reporting and data visualization development in partnership with stakeholders and analytics teams. The CAI serves as a liaison between clinical / business units and central analytics. Data Governance Stewardship role commitments are expected.

The Customer Analytics and Intelligence Leader has advanced proficiency in SQL, data visualization software, and UI design. They have basic proficiency in data architecture and may have novice proficiency in software like R or Python. Primary responsibilities for the role include healthcare analytics, scorecard & dashboard development, data development, project management for key initiatives, stakeholder requirements gathering, communications and presentations, mentorship, and training.

Communication, presentations, requirements gathering and relationships -The CAI acts a key , Customer Analytics and Intelligence Leader, and liaison between hospital leadership, physician leadership, other clinical leaders, ISD and other stakeholders. He or she ensures a tight linkage between the departments efforts and the organizational goals. He or she serves as a guide of the organizations business intelligence and data development priorities to internal constituents through formal and informal communications. The CAI develops concise, insightful, and politically savvy communications. These are often in PowerPoint, but also in email and verbally via committee meetings, staff meetings, and working sessions. The CAI also gathers, synthesizes, and conveys details of stakeholder requirements into a well-thought out and effective end product which meets the end users’ need.

Dashboard, data, and scorecard development- The CAI leads the development of effective key performance indicators, management dashboards and balanced scorecards that provide enhanced insight and improve organizational decision-making. The CAI also ensures that proper data development principles and practices are followed in compliance with the HCS standards. Data security, availability, and reusability should be top focuses for this position.
Healthcare analytics – The CAI provides expertise in healthcare analytics support (financial, clinical & operational analytics) to generate insights that can be transformed into action and include a broad set of tools, processes, technologies, and stakeholders for collecting, integrating, accessing, and analyzing information. There may be fulfillment expectations of reporting and analytics requests.

Mentorship, training, and liaison to Central Analytics- The CAI provides mentorship and training in both the analytical technique and quality of work by junior analysts. He or she will also be a trusted business intelligence advisor and support ad hoc training for other analysts throughout the organization. The CAI may have direct reports and perform necessary HR functions associated with managing staff such as time and attendance, corrective action and performance reviews. Additionally, the CAI is a liaison to central analytics, ensuring that he or she follows necessary protocols, contributes feedback to enhancements, and engages consistently to ensure minimal duplication of effort.
Project management- The CAI demonstrates efficient project management to clearly define projects, develop project plans, and set priorities for working teams.

Other Information

Other information:

Education Requirements:
– Requires Bachelors degree or equivalent combination of education and experience

Licensure/Certification Requirements:

Professional Experience Requirements:
– If Bachelors degree in general degree, five (5) years of experience

If Bachelor’s Degree in a STEM field (i.e. Engineering, Math, Computer Science, Analytics, etc.), requires three (3) years of experience
If Masters degree, requires three (3) years of experience
If PhD, requires one (1) year of experience
If Associates, requires eleven (11) years of experience
If High School degree, requires thirteen (13) years of experience

Knowledge/Skills/and Abilities Requirements:
– SQL advanced proficiency
– Data Viz software and UI design advanced proficiency
– Understands the importance and is capable of leveraging existing reusable data sources for visualizations and analytics before creating their own. When creating new assets they have the ability to make it reusable. Advanced proficiency of optimizing reusable data sources for visualization and analytics
– Fundamentals (basic proficiency) of data architecture
– R/Python (other stat software) novice proficiency preferred
– Stakeholder requirements gathering and presentation skills required
– Analytics or multidisciplinary team facilitation or project management at an intermediate proficiency level is preferred
– Exemplifies UNC Health System Values

Job Details

Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Consumer Insights
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

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Job Categories: Featured. Job Types: Full-Time.

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