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10 Aug 2022

Full-Time Telecomm Specialist

UNC Health – Posted by cconrad060 Anywhere

Job Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Job Summary
This position is responsible for answering and directing phone calls from internal and external callers. Calls may be routine or emergency calls for assistance.

Description of Job Responsibilities
– Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.
– Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.
– Provides general information and assistance to callers regarding hospital hours, procedures, or departments.
– Records changes in information in order to maintain familiarity with schedules, phone numbers, and other pertinent information.

Education Requirements
– High School diploma or GED

Professional Experience Requirements
– Two (2) years of clerical experience involving considerable telephone communication, public contact and record keeping or six (6) months as a communication center operator or an equivalent combination of education, training and experience

Other Details
Legal Employer: NCHEALTH
Entity: Caldwell Memorial Hospital
Organization Unit: Plant Oper and Main
Work Type: Per Diem
Standard Hours Per Week: 16.00
Work Schedule: Weekend
Location of Job: US:NC:Lenoir
Exempt From Overtime: Exempt: No

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Job Categories: Administrative Medicine Jobs. Job Types: Full-Time.

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